Refund and Returns Policy for Hire Bina

Effective Date: January 7, 2025

Thank you for choosing Hire Bina for your needs. We strive to ensure that you are completely satisfied with your purchase. This Refund and Returns Policy explains the terms and conditions under which you can return products or request a refund. Please read this policy carefully to understand your rights and our procedures.

By purchasing from Hire Bina, you agree to the terms outlined in this Refund and Returns Policy.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Unused and Undamaged Products: Items must be unused, unopened, and in their original packaging.
  • Return Timeframe: Returns must be initiated within 30 days of receiving your order.
  • Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required.
  • Non-Final Sale Items: Products marked as “Final Sale” or “Clearance” at the time of purchase are not eligible for return.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Opened or used products.
  • Gift cards or promotional items.
  • Custom or personalized products.
  • Final sale or clearance items.

3. How to Initiate a Return

To return an eligible item, follow these steps:

  1. Contact Us: Email our customer service team at info@hirebina.com or call us at (601) 736-8196. Provide your order number, the item you wish to return, and the reason for the return.
  2. Return Authorization: After reviewing your request, we will provide a return authorization number and instructions on how to return the item.
  3. Prepare Your Package: Repack the item in its original packaging, including all accessories, manuals, and any other components that were included.
  4. Ship the Item: Use a trackable shipping method to send the item to the return address provided by our customer service team. The customer is responsible for return shipping costs unless the return is due to an error on our part.

4. Return Address

Hire Bina
18 Harrison Jefferson Dr
Columbia, Mississippi, United States

Include the return authorization number inside the package to expedite processing.

5. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. Refunds are processed as follows:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Partial Refunds: In cases where the returned item is not in its original condition or is missing components, a partial refund may be issued.

6. Exchanges

Currently, Hire Bina does not offer direct exchanges. If you wish to receive a different item, you must initiate a return for the original item and place a new order for the desired product.

7. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@hirebina.com or (601) 736-8196. To expedite the process, provide:

  • A description of the damage or defect.
  • Photos of the damaged or defective product.
  • Your order number and contact details.

We will work with you to resolve the issue by offering a replacement or a full refund, depending on your preference and product availability.

8. Cancellations

Orders can be canceled before they are shipped. To request a cancellation, contact us as soon as possible at info@hirebina.com or (601) 736-8196. If the order has already been shipped, you will need to follow the return process outlined above.

9. Customer Responsibilities

  • Shipping Costs: Customers are responsible for return shipping fees unless the return is due to an error on our part.
  • Packaging: Items must be securely packaged to prevent damage during transit. Damaged returns may not qualify for a refund.
  • Accurate Information: Ensure all return details provided are correct to avoid delays in processing.

10. Refund Exceptions

Hire Bina reserves the right to refuse a refund or issue a partial refund in cases where:

  • Items are returned without proper authorization.
  • Products show signs of use or damage caused by the customer.
  • Returns are initiated outside the 30-day window.

11. Changes to Refund and Returns Policy

We may update this policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the “Effective Date” will be revised accordingly. Please review this policy regularly to stay informed.

12. Contact Us

If you have any questions or need further assistance with a return or refund, please contact us:

Hire Bina
Phone: (601) 736-8196
Email: info@hirebina.com
Website: https://hirebina.com

This Refund and Returns Policy is effective as of April 27, 2024. Thank you for shopping with Hire Bina. We value your satisfaction and are here to assist with any issues you may encounter.